Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or missing parts will not be accepted for return. Ensure that you have all accessories and documentation included with the product.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be held responsible for any lost returns.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product without delay. Please follow the return process outlined above to initiate your return.
Defective or Damaged Items
If you receive a defective or damaged item, you must notify us within 7 days of receipt by emailing [email protected]. We may request photos of the damage for our records. If the item is confirmed to be defective or damaged, we will provide instructions for returning the item and will cover the return shipping costs.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with pixelquestnow.com is satisfactory. Please allow up to 3 business days for a response to your inquiries.